Warning: JavaScript has been disabled on your browser! Some functionality on this site may not work. Here are instructions how to enable JavaScript in your web browser.
Questions?
Need help? We're here for you.
Try NeuShield
Call 1-888-999-0965
Product Support

NeuShield Privacy Policy

Welcome to the NeuShield Privacy Policy

Privacy and online safety are important to NeuShield Inc. (“NeuShield,” “us,” or “we”). We offer software and services to help protect your data from ransomware and other threats. We collect data about our users and customers (“Data”) when they use our software (“Product”), our website (“Site”), and our services (collectively, “Services”). This Privacy Policy describes how we collect, use, and disclose information that can be used to identify you (“Personal Data”).

In this Privacy Policy, “you” refers to a visitor to our Site or a user of our Services (“User”). This Privacy Policy is meant to help you understand what Data we collect, why we collect it, and how we use and protect it. Please read it carefully.

Last modified: February 25th, 2026

1. User Consent

By accessing or using NeuShield Services, you agree to the terms of this Privacy Policy.

When you provide personal information to complete a transaction, verify a payment method, or place an order, we assume you consent to our collection and use of that information for that specific purpose.

If we request your Personal Data for secondary purposes, such as marketing, customer surveys, or support, we will either obtain your explicit consent or provide you an opportunity to decline.

2. Collection of Data

Depending on how you interact with us, we process different types of Data in different ways. Some Data is automatically collected when you visit our Site or use our Services. Other Data is collected when you actively provide it, for example through web forms, account registration, or uploading content from our Services.

Even if you only visit our Site, your device automatically sends technical information to our servers, stored in log files, including:

  • Date and time of the visit and duration of use;
  • IP address, internet service provider (ISP), and geolocation information derived from IP;
  • Referral and exit URLs;
  • Pages and subsites visited;
  • Clickstream Data;
  • Device information, including device type, browser type and version, operating system, installed plug-ins, display resolution, and language.

We process this Data to allow Site functionality, analyze and improve user experience, correct errors, ensure IT security, and prevent abuse.

To process Website Usage Data, we use cookies, local storage, web beacons, and similar technologies. Review our Cookie Notice here.

3. Data We Collect

a. Personal Data

“Personal Data” is information that identifies, or could reasonably identify, you as an individual. We collect Personal Data in several ways, including when you register for a NeuShield account, subscribe to our Services, or interact with authorized partners. We may also receive Personal Data from other sources, such as third-party authentication providers (Google, Microsoft, etc.).

Personal Data may include:

  • Account details: name, company name, phone number, email address;
  • Any other information you voluntarily provide to us.

Personal Data does not include Data that has been aggregated or anonymized such that it can no longer be reasonably associated with a specific person.

b. Other Data

“Other Data” includes all information that does not qualify as Personal Data. Other Data may include:

  • Device and browser information (hostname, IP address, MAC address, network card, device type, OS version, browser type, screen resolution, installed memory, device manufacturer, processor, language, plug-ins, and Product version);
  • Transaction Data, such as purchases, purchase amount, date, and payment method;
  • Cookies and similar tracking technologies;
  • Product usage Data, such as protected folders, Product settings, and alert logs.

Note: In some jurisdictions (e.g., European Economic Area), certain Other Data may be considered Personal Data under applicable law. In such cases, we handle it according to the same protections as Personal Data.

4. How We Use Data

a. Personal Data

We use Personal Data to:

  • Provide, maintain, and improve Services;
  • Detect and prevent fraud and abuse;
  • Mitigate financial loss or harm to Users or NeuShield;
  • Promote, analyze, and improve our Products, systems, and tools.

Examples include:

  • Identity verification for compliance;
  • Evaluating applications to use our Services;
  • Monitoring for fraud or other harmful activity;
  • Responding to inquiries and providing customer support;
  • Processing payments and related communications;
  • Conducting audits and regulatory compliance;
  • Developing new Products and features;
  • Performing analytics to improve operations and business intelligence.

b. Other Data

Other Data may be used to enhance Services, provide analytics, and comply with legal requirements, while respecting applicable law and contractual obligations.

5. How We Disclose Data

We may disclose your Data in the following situations:

  • Payment Gateways: NeuShield uses trusted gateways for processing payments (e.g., PayPal). Credit card information is handled exclusively by the gateway and not stored by NeuShield.
  • Service Providers: We share Data with service providers assisting in hosting, analytics, IT infrastructure, customer support, email delivery, and auditing.
  • Users: We may share Data with Users of our Services, such as merchants, to facilitate transactions or Service functionality.
  • Authorized Third Parties: If you authorize a third-party application to access your account, Data sharing is governed by the third party’s privacy policy.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales, Data may be transferred as part of the business.
  • Safety and Legal Compliance: We may disclose Data as necessary to comply with law, enforce terms, protect rights, or respond to requests from courts, law enforcement, and regulators globally.

NeuShield does not sell or rent Personal Data to marketers or unaffiliated third parties.

6. Third-Party Services

Certain third-party service providers, including payment gateways, may collect or process Personal Data in accordance with their own privacy policies. We recommend reviewing their privacy statements.

Cross-Border Transfers: Data shared with third parties may be stored or processed in jurisdictions outside your country of residence, which may have different data protection laws. For example, transactions processed in the U.S. may be subject to U.S. legislation.

Once you leave our Site to a third-party website or service, this Privacy Policy no longer governs your interactions with that third party.

7. Security

We implement reasonable technical, organizational, and administrative measures to protect Personal Data. No system can guarantee 100% security. If you suspect a security issue with your account or interactions, contact us immediately at privacy@neushield.com.

8. Choice and Access

You can access, update, or correct your Personal Data through your NeuShield account or by contacting us at privacy@neushield.com.

For security, we may require verification before processing your request. We strive to respond promptly.

9. Retention Period

We retain Personal Data only as long as necessary to fulfill purposes described in this Privacy Policy, or as required by law.

Even after closing your account, certain Data may remain to satisfy legal, regulatory, or fraud prevention obligations. Residual Data may also remain in backup systems.

10. Information for EU Residents

You are not legally required to provide Personal Data. Certain services may be limited if Data is withheld.

NeuShield acts as a data controller under the GDPR. Legal bases include:

  • Legitimate interests (Article 6(1)(f) GDPR);
  • Contract performance (Article 6(1)(b) GDPR);
  • Legal obligations (Article 6(1)(c) GDPR);
  • Public interest (Article 6(1)(e) GDPR).

We transfer Data outside the EU with safeguards such as Privacy Shield-certified providers or standard contractual clauses.

Your GDPR Rights:

  • Right of access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure (Article 17)
  • Right to restrict processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object (Articles 21, 77)

Objections: You may object to processing for direct marketing, profiling, or legitimate interest purposes. Services may be limited if processing ceases.

11. Use of Services by Minors

Services are not intended for individuals under 18. If you believe we have collected Personal Data from a minor, contact privacy@neushield.com to request deletion.

12. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Material changes will be highlighted on the Site. Changes take effect immediately upon posting.

13. Contact Information

For questions regarding this Privacy Policy, contact:

NeuShield, Inc.
200 Brown Road, Suite 306
Fremont, CA 94539
Email: privacy@neushield.com

Top