What should I avoid protecting?
Let's start with the negative case. There are two main types of files that it is not recommended to protect:
- We don’t recommend protecting data that is continually opened for exclusive access by an application. Examples of this are:
- Active database (Oracle, QuickBooks, etc.) data files. The exception is Microsoft SQL that is supported in the Datacenter Edition.
- Active VM images (VMware, VirtualBox, Hyper-V, etc.). You can, however, install NeuShield on the guest VM to protect its data.
- Other files that act like a database file (such as the Windows user profile .dat file, etc.)
- We don’t recommend protecting active application files, such as .exe, .dll, and other application files.
Note: Keep in mind that we also have operating system rollback (with One-Click Restore), so there is usually no need to protect the application files as they will be rolled back with One-Click Restore.
What can I protect?
We recommend protecting:
- User data files (flat files or unstructured data): documents, pictures, video files, spreadsheets, audio files, etc.
- Backup files. We can protect database backup files, VM images that are not running (i.e., backups), and application files that are not in use (like installer files, etc.).
Note 1: By default, we only support protecting files up to 2 GBs, so if you want to protect files larger than that, you will need to change the settings on the NeuShield Portal.
Note 2: With the Business Edition, we can support file sizes up to 512 GBs, and with the Datacenter Edition, we can support up to 2 TBs. If backup files are larger than that, we can’t support them.
Note 3: We don’t support Data Engrams for any file larger than 1 GB.