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  2. Knowledge Base Articles

Knowledge Base Articles

Browse through our collection of Knowledge Base articles

Account

  • What to do if I lose the authenticator?
  • How do I remove a device that is no longer used from my account?
  • How do I reset my account password?
  • Do I get additional features if I sign up for a NeuShield account?
  • I have both Microsoft Office 365 and Microsoft Live accounts, which one should I use to sign up for a NeuShield account?
  • Why do I need an account to use the Home or Business editions?
See all 7 articles

General

  • Can NeuShield Data Sentinel replace my current antivirus software?
  • How is NeuShield Data Sentinel different than antivirus software?
  • Ransomware is constantly evolving, how do you keep up with the latest threats?
  • How to use Process Monitor to collect data for NeuShield
  • What should I do if I am hit with ransomware?
  • How can I get access to NeuShield Data Sentinel?

Licensing

  • Can I extend my evaluation period after it expires?
  • How can I tell when my subscription will expire?
  • How do I upgrade to the Home or Business edition of Data Sentinel?
  • How do I subscribe or renew my license?

Product

  • What to I do if I forgot my uninstall password?
  • What version of the Google Drive does NeuShield support?
  • Why does System Protection (System Restore) show Max Usage at 100%?
  • Data Sentinel suspended overlay commit on the device
  • How do I deploy NeuShield into specific groups?
  • Registry keys for NeuShield Data Sentinel
See all 30 articles
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