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  2. Knowledge Base Articles

Knowledge Base Articles

Browse through our collection of Knowledge Base articles

Account

  • How do I remove a device that is no longer used from my account?
  • How do I reset my account password?
  • Do I get additional features if I sign up for a NeuShield account?
  • I have both Microsoft Office 365 and Microsoft Live accounts, which one should I use to sign up for a NeuShield account?
  • Why do I need an account to use the Home or Business editions?
  • Do I need to have a NeuShield account to use Data Sentinel?

General

  • Can NeuShield Data Sentinel replace my current antivirus software?
  • How is NeuShield Data Sentinel different than antivirus software?
  • Ransomware is constantly evolving, how do you keep up with the latest threats?
  • What should I do if I am hit with ransomware?
  • How can I get access to NeuShield Data Sentinel?

Licensing

  • Can I extend my evaluation period after it expires?
  • How can I tell when my subscription will expire?
  • How do I upgrade to the Home or Business edition of Data Sentinel?
  • How do I subscribe or renew my license?

Product

  • Registry keys for NeuShield Data Sentinel
  • Using NeuShield with OneDrive and OneDrive for Business
  • How can I uninstall NeuShield from Remote Desktop?
  • What to do when NeuShield notifies about low disk space?
  • The uninstall captcha is just displaying a black window
  • How to uninstall NeuShield from a command line (CLI)
See all 25 articles
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