Knowledge Base Articles

Account

• How do I remove a device that is no longer used from my account?
• How do I reset my account password?
• Do I get additional features if I sign up for a NeuShield account?
• I have both Microsoft Office 365 and Microsoft Live accounts, which one should I use to sign up for a NeuShield account?
• Why do I need an account to use the Home or Business editions?
• Do I need to have a NeuShield account to use Data Sentinel?

General

• Can NeuShield Data Sentinel replace my current antivirus software?
• How is NeuShield Data Sentinel different than antivirus software?
• Ransomware is constantly evolving, how do you keep up with the latest threats?
• How can I get access to NeuShield Data Sentinel?

Licensing

• Can I extend my evaluation period after it expires?
• How can I tell when my subscription will expire?
• How do I upgrade to the Home or Business edition of Data Sentinel?
• How do I subscribe or renew my license?

Product

• How to collect debug logs
• How is One-Click Restore different from Windows' System Restore?
• Can I protect a NAS with NeuShield?
• How to enable custom proxy settings in NeuShield?
• Why does NeuShield require Internet Explorer 11?
• What does the active radar do?

See all 19 articles