Below are the steps a customer can take for NeuShield system recovery using the neurestore tool, when the system cannot boot. Requirements: Either a standard windows recovery disk or the ability to boot into Windows Recovery Environment. Steps: 1. Boot into the Windows Recovery Environment. 2. Access the Command Prompt from the recovery menu. 3…. Read more »

Unable to Boot If you are unable to boot your computer then there are a couple of options you can do to recover your device with NeuShield: You can boot to the Windows Recovery Environment and restore the system to a NeuShield snapshot to recover it.  See here:  How to run NeuRestore when a system… Read more »

By default, NeuShield will automatically detect and use whatever proxy server the system is configured for. However, in some circumstances you may want NeuShield to use a specific proxy server. Specifying a custom proxy server for NeuShield requires two basic steps: 1. The first step is specifying the custom proxy on the NeuShield portal. To… Read more »

There are two different ways to find out which tenant a specific device is in. 1. The first way is in the NeuShield Portal under ‘My Tenant Devices’. For this method you need to log into the NeuShield Portal and go to the ‘My Tenant Devices’ tab. From there you can click on the magnifying… Read more »

NeuShield Data Sentinel can be installed on the operating system of the cloud application if it is running Windows and you have access to it. However, for third-party cloud solutions that you don’t have access to, NeuShield may not be able to protect the data in the cloud. Nonetheless, NeuShield can still aid by providing… Read more »

By default NeuShield protects the OneDrive data that is cached locally on the device. When ransomware infects a device, it attempts to encrypt the data. Any of the data that is cached on the local device is already protected by NeuShield’s Mirror Shielding technology, allowing users to revert that locally cached data. Once the local… Read more »

If you are hit with ransomware there are several steps that you will want to do to recover. The first thing you should do is pause the commit cycle to prevent the ransomed files from being committed to disk. Step1: Pause commit cycle: Log into the portal. Find the client that was infected with ransomware… Read more »

NeuShield’s Mirror Shielding works the exact opposite of how Shadow Copy works. Shadow Copy allows the original file to get modified, but creates a backup of the changes before it gets modified. Here are the key advantages of NeuShield over Shadow Copy: Reliability. Shadow Copy, unlike NeuShield, simply works like a real-time backup. However, if… Read more »

NeuShield Data Sentinel Datacenter Edition is another edition of the NeuShield Data Sentinel product. NeuShield offers four editions: Free, Home, Business, and Datacenter, with each edition offering more features than the last. The Datacenter Edition is a superset of all editions, including all the features that NeuShield offers. Some of the key features of the Datacenter… Read more »

When you purchase the product we will send you a license key in email. If you do not already have one, you will need to create a NeuShield account on our portal and add that license key to your account. See here: My Account (License and Contact Info) Once you have added the license to… Read more »