How can I collect the Windows memory dump file(s) from a previous Windows blue screen (BSOD)?

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To collect the Windows memory dump file and the mini dump file, you can follow these steps:

  1. Open the “File Explorer” and navigate to the following folder path: %SystemRoot%\MEMORY.DMP (for full memory dump) and %SystemRoot%\Minidump (for mini dump).
    1. Note: “%SystemRoot%” is typically located under the “C:\Windows” folder.
  2. If you don’t see the folder, you may need to enable “Show hidden files, folders, and drives” option in the “View” tab of the “File Explorer” ribbon.
  3. Copy the full memory dump (if it exists) and the latest mini dump files to a folder and compress these files into a zip file to reduce their size.
  4. Once you have compressed the dump file, you can attach them to your NeuShield case or use the link specified in the NeuShield case to send the files to your NeuShield support rep.

Note: The process may vary depending on your version of Windows. It is recommended to consult the Windows documentation for more information or seek assistance from a qualified IT professional.