Each installer is signed with a certificate that allows it to connect back to the correct NeuShield account. However, once the certificate expires the installer will be disabled, typically after 2 years. Additionally, an admin can manually disable the installer in case the installer leaks out into the Internet. If someone tries to install NeuShield… Read more »

In some cases you may want to know when the next commit cycle is scheduled for.  You can see the next commit cycle on the NeuShield’s About page: On the client device open the NeuShield GUI. Click on the 3 dots in the upper right hand corner of the GUI, this will bring up a… Read more »

Whenever you change a policy on the NeuShield portal the Policy Version number will also change. You can see it on the upper right-hand corner of the Data Sentinel Settings tab. Then on the client you can see the Policy Version on the About page. To verify that the client has the latest policy verify… Read more »

Overview For some types of issues we may require additional data about what is happening on the computer when an issue is encountered. For this we typically rely on Microsoft’s Sysinternal tool called Process Monitor. This tool allows us to collect detailed logs about how a file is being accessed which can be vital to… Read more »

The NeuShield overlay is always stored on the same volume as the protected data. For example, if most of the protected data is located on the C:\ drive, then most of the disk space used by NeuShield will also be on the C:\ drive. It is not possible to store the overlay for one volume… Read more »

No. NeuShield Data Sentinel does not have any command line options at this time.

When running WatchGuard alongside NeuShield you may occasionally get a warning message that says “NeuShield has detected possible malicious file modifications”. This comes from a WatchGuard feature that creates “dummy” files in a folder. Every so often they remove the dummy files and add new files. These folders could contain thousands of files. See this… Read more »

Overview: You may have seen a notification from NeuShield that says “NeuShield has detected possible malicious file modifications”.   Or you may have gotten an email or a message that says “Data Sentinel suspended overlay commit on the device”.   Hello John Smith, Data Sentinel on ‘DESKTOP.domain.com’ in the account ‘Acme Corp. (company: Acme Corp.)’… Read more »

There are several differences between NeuShield One-Click Restore and Windows System Restore: Windows System Restore only works on workstations, whereas NeuShield One-Click Restore works on both workstations and servers. The Windows System Restore data is easy to delete, and most ransomware programs will delete it, so it will not be available after an attack. In… Read more »

To change your email address you need to follow the steps below: Log into your NeuShield Portal account. Create a new admin login with the new email address for your account by going to “My Account” -> “Account Admins”. If your old admin was the primary administrator then set the new admin as the primary… Read more »