What should I avoid protecting? Let’s start with the negative case. There are two main types of files that it is not recommended to protect: We don’t recommend protecting data that is continually opened for exclusive access by an application. Examples of this are: Active database (Oracle, QuickBooks, etc.) data files. The exception is Microsoft… Read more »

To collect the Windows memory dump file and the mini dump file, you can follow these steps: Open the “File Explorer” and navigate to the following folder path: %SystemRoot%\MEMORY.DMP (for full memory dump) and %SystemRoot%\Minidump (for mini dump). Note: “%SystemRoot%” is typically located under the “C:\Windows” folder. If you don’t see the folder, you may… Read more »

NeuShield does not allow adding these folders as protected folders. Protected folders are intended for folders with only user data such as documents and PowerPoint presentations. For operating system data, we already protect it and can recover it using One-Click Restore. By default, we have the ability to recover system files using the One-Click Restore,… Read more »

NeuShield Data Sentinel Datacenter Edition supports protecting and recovering data and other files from Microsoft SQL Server. It is designed to specifically protect data, both structured and unstructured. With this edition NeuShield also offers the ability to block foreign processes from modifying data in the database as well as allowing for quick recovery of data… Read more »

Datacenter Edition: The Datacenter Edition of NeuShield Data Sentinel can protect any file type. The maximum size of a file that can be protected is customizable up to 2 TBs. By default it protects files up to 2 GBs in size. Business Edition: The Business Edition of NeuShield Data Sentinel can protect any file type…. Read more »

You can reset your NeuShield account password by clicking the link ‘Forgot password’ on the portal login page. An email will be sent to your registered email address. To make sure that the email is not marked as spam you can add neushield.com to your contact list. Follow the instructions on the email message you… Read more »

To protect against undesired automated uninstallations, NeuShield Data Sentinel prompts by default for a captcha before uninstallation.   If you are running the Home or Business versions of NeuShield Data Sentinel then you can customize the uninstallation. There are three options that you can chose from: No password or captcha verification NeuShield uninstall captcha verification… Read more »

The reason the captcha shows a black window is to protect NeuShield from remote removal. We block the captcha from showing through any remote desktop or screen imaging tool to prevent an attacker from remotely accessing the system, uninstalling NeuShield and then installing ransomware. To see the captcha you need to be physically at the… Read more »

By default, NeuShield shows a captcha during uninstall. However, the captcha is hidden from being seen through any remote desktop or screen imaging tool to prevent an attacker from remotely accessing the system, uninstalling NeuShield and then installing ransomware. In order to uninstall NeuShield remotely you need to enable an uninstall password. If you are… Read more »

NeuShield uses local disk space to provide fast, real-time protection against ransomware and other malicious file changes. This article explains what data NeuShield stores, why local storage is required, and how you can reduce disk usage on user systems. Why NeuShield Uses Local Disk Space NeuShield relies on a local overlay to capture and protect… Read more »