Overview The System Protection settings page may show Max Usage as 100% once NeuShield is installed. However, this is misleading. Even though it says 100% it won’t actually use 100% of the disk space. Windows has a task that will clean up the System Restore points to ensure that it is not taking too much… Read more »
Archives: KB Articles
How do I deploy NeuShield into specific groups?
In some cases you may want to deploy our client into specific groups. To do that there are several steps that need to be done: 1. The first step is to create the groups, if you don’t already have groups created for this. 2. Once you have the groups created you need to get the… Read more »
What to I do if I forgot my uninstall password?
If you have forgotten your uninstall password, you can get the uninstall password from the NeuShield Portal. Just log on and go to the “Data Sentinel Settings” tab. On this tab find the text that says “Uninstall control” and click on the “Configure” button next to it. This will bring up another window. From there… Read more »
How to collect debug logs
Collecting debug logs is important to allow us to detect and troubleshoot issues with our product. Whenever opening support cases, it is important to send us your debug logs from the computer in question. There are two ways to collect debug logs. 1. NeuShield GUI: The first and best way to collect logs is via… Read more »
Why does NeuShield require Internet Explorer 11?
NeuShield Data Sentinel does not use any part of Internet Explorer 11. Instead NeuShield uses the HTML5 rendering engine to render the NeuShield user interface. This rendering engine is a Windows system component that comes standard with Windows 8.1, Windows 10 and Windows 11. However, Microsoft has made it so that the only way to… Read more »
What versions of Windows do you support?
NeuShield Data Sentinel supports the following versions of Windows: Windows 7 Windows 8.1 Windows 10 Windows 11 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016 Windows Server 2019 Windows Server 2022 Windows Server 2025 See System Requirements for more details.
What to do if I lose the authenticator?
Overview If you are using an authenticator to log into the NeuShield portal, it is recommended that you have more than one authenticator specified so that you can still log on incase you lose or do not have access to one of your authenticators. The NeuShield portal allows you to specify up to 3 authenticators…. Read more »
Registry keys for NeuShield Data Sentinel
Overview: NeuShield Data Sentinel has a number of registry keys that may be useful for different use cases. The registry keys are primarily stored here: HKEY_LOCAL_MACHINE\SOFTWARE\NeuShield\NeuShield Data Sentinel\ Registry Keys: Client ID: Name: clientID Type: String Value (REG_SZ) Description: This registry key is to be used with the NeuShield SDK. It should not be modified…. Read more »
Using NeuShield with OneDrive and OneDrive for Business
Protecting OneDrive: By default, NeuShield is able to detect the OneDrive and OneDrive for Business folders and automatically protect these folders for every user on a computer. NeuShield is able to do this in the same way it is able to protect any other folder. How Shared OneDrive Folders are Protected: NeuShield is able to… Read more »
What to do when NeuShield notifies about low disk space?
Reasons for low disk space: The low disk space alert is generated when NeuShield detects that there is less than 6 GBs of disk space free on any drive that has protected files on it. The reasons for this alert is twofold: To reduce disruption: If the drive completely runs out of disk space then… Read more »