When NeuShield Data Sentinel detects an attack, it will show a toaster notification and the radar on the ‘Overview’ page will turn red.

You can sign in to your NeuShield account using either Office 365 or Windows Live authentication using a Windows Live account. However, if you use the Office 365 account, you must sign in using Office 365 account authentication due to its security limitation.

The expiration date of your subscription period is based on your license agreement, which can be a pre-determined date, or a future date extended to your existing subscription period. You can see the expiration date by logging on to your NeuShield account and navigating to the ‘My Account’ tab.

Antivirus software is only able to block ransomware and other threats it can detect. Undetected ransomware cannot be blocked. However, NeuShield Data Sentinel uses Mirror Shielding™ technology to add a protective shield to your important files allowing you to recover from a ransomware attack even if the ransomware program itself cannot be detected.

NeuShield Data Sentinel is updated periodically with new features and enhancements. However, it doesn’t need to be updated to recover your files. Our patent pending Mirror Shielding™ technology allows you to undo or ‘revert’ any unintentional or undesired change. This allows you to stay protected from the latest threats without constant updating.