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            How do I recover my NDS protected data files from a ransomware attack?

            With NeuShield Data Sentinel (a.k.a NDS) installed prior to the attack, our recommendation is to restore your windows system back to a known good-health state and then proceed to revert the damaged data files. Before we start, stay calm and proceed with the following steps.

            Step #1: Restore your Windows system with NDS’ One-Click Restore feature.

            1. Open your NDS application and click on “NeuShield Explorer”, this will immediately launch your windows explorer.
            2. Under “Data Recovery”, double click on “One-Click Restore”.
            3. Click “Ok” on the prompted message to continue.
            4. Click “Ok” one more time to start the system restore process.
            5. Click “Close” to sign out and let the process continue uninterrupted.
            6. Once completed, your system will automatically be rebooted.
            7. Login to your windows system and click the “Close” button on the “System restore completed successfully” message.
            Step #2: Revert your damaged personal data files.

            1. Open your NDS application and click on “NeuShield Explorer”, this will immediately launch your windows explorer.
            2. Under “Protected Folder”, right-click on one of the protected folder and then mouse-over  “NeuShield > Revert changes” and click “Revert changes” to revert all damaged files in this folder.
            3. Verify the files and its content in the targeted folder are restored.
            4. Go to the next affected folder and repeat #3 until all affected files/folders have been reverted.


            Updated: 05 Feb 2019 06:06 AM
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