Removing an authenticator may be needed if you lose your authenticator or if you want to switch to another authenticator.
To remove an authenticator from your NeuShield portal account:
- Log into your NeuShield portal.
- Go to the "Preferences & Logout" and click the "Register / Manage" button.
- Click the "Deactivate" or "Remove" button. Deactivate will temporarily disable the authenticator and will allow you to easily reactivate it later. Remove will completely remove the authenticator from your account.