Account
- How do I change my email address in the NeuShield Portal?
- What to do if I lose the authenticator?
- How do I remove a device that is no longer used from my account?
- How do I reset my account password?
- Do I get additional features if I sign up for a NeuShield account?
- I have both Microsoft Office 365 and Microsoft Live accounts, which one should I use to sign up for a NeuShield account?
General
- Can NeuShield Data Sentinel replace my current antivirus software?
- How is NeuShield Data Sentinel different than antivirus software?
- Ransomware is constantly evolving, how do you keep up with the latest threats?
- How can I collect the Windows memory dump file(s) from a previous Windows blue screen (BSOD)?
- How can I use NeuShield with cloud-based applications, like Oracle Suite?
- How to use Process Monitor to collect data for NeuShield
Licensing
Product
- I purchased NeuShield Home Edition. How do I install it on all my devices?
- How can I tell when NeuShield will commit data to disk?
- How do I know if the client got the updated policy?
- What happens when you disable a NeuShield installer?
- How can I restore a non-booting device from the Windows Recovery Environment?
- Can the NeuShield overlay be stored on a different drive than where the protected data is located?