Knowledge Base Articles

Account

• What to do if I lose the authenticator?
• How do I remove a device that is no longer used from my account?
• How do I reset my account password?
• Do I get additional features if I sign up for a NeuShield account?
• I have both Microsoft Office 365 and Microsoft Live accounts, which one should I use to sign up for a NeuShield account?
• Why do I need an account to use the Home or Business editions?

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General

• Can NeuShield Data Sentinel replace my current antivirus software?
• How is NeuShield Data Sentinel different than antivirus software?
• Ransomware is constantly evolving, how do you keep up with the latest threats?
• How to use Process Monitor to collect data for NeuShield
• What should I do if I am hit with ransomware?
• How can I get access to NeuShield Data Sentinel?

Licensing

• Can I extend my evaluation period after it expires?
• How can I tell when my subscription will expire?
• How do I upgrade to the Home or Business edition of Data Sentinel?
• How do I subscribe or renew my license?

Product

• Registry keys for NeuShield Data Sentinel
• Using NeuShield with OneDrive and OneDrive for Business
• How can I uninstall NeuShield from Remote Desktop?
• What to do when NeuShield notifies about low disk space?
• The uninstall captcha is just displaying a black window
• How to uninstall NeuShield from a command line (CLI)

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