There are two different ways to find out which tenant a specific device is in.
1. The first way is in the NeuShield Portal under ‘My Tenant Devices’.
For this method you need to log into the NeuShield Portal and go to the ‘My Tenant Devices’ tab. From there you can click on the magnifying glass to bring up the search window where you can search for a client by host name.
Note: Searching on ‘My Tenant Devices’ will search devices of all tenants. Searching on ‘Tenant Protected Devices’ (when switched to a specific tenant) is only on devices of that tenant. One caveat is that search excludes devices in MSP's own account.
2. The second way uses the NeuShield Debug log package.
In debug log file you can look for some entries that look similar to the below.
Note: The debug log file can be found inside the NeuShield Debug log zip package as well as under the NeuShield folder: C:\Program Files\NeuShield\NeuShield Data Sentinel
[2023-12-17T17:42:01.322 1B80] [serv] Applies received license from NeuShield Cloud
[2023-12-17T17:42:01.322 1B80] [serv] -License expiration time: Tue, 24 Sep 2024 05:59:00 PM
[2023-12-17T17:42:01.322 1B80] [serv] -License Thumbprint: D70E5DED738824D76DC1FF6B13643FE95E184172
[2023-12-17T17:42:01.322 1B80] [serv] -Email: 71B39761259B625C@auto-generated
[2023-12-17T17:42:01.322 1B80] [serv] -Name: Joseph D
[2023-12-17T17:42:01.322 1B80] [serv] -Company: Hospital
[2023-12-17T17:42:01.322 1B80] [serv] -Id: 961
[2023-12-17T17:42:01.322 1B80] [serv] -Edition: Business
Another option is to open the NeuShield Debug log zip package and look in ‘client_config.json’. Looking under the "avatar" section will tell you want account or tenant the device is using.
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